FUNCTIONAL FOOD GRONO GMBH, Zona Signu 279, 6537 Grono is the operator of the website dunkincaffe.com and the services offered on it and is therefore responsible for the collection, processing and use of your personal data and the compliance of data processing with Swiss law.

Your trust is important to us, which is why we take data protection seriously and ensure appropriate security.

To ensure you are aware of what personal data we collect from you and for what purposes we use it, please take note of the information below.

consent

By disclosing your data through registration as a guest or to create a customer account, or by using our websites without registration, you confirm that you are familiar with this privacy policy and consent to the collection, processing, use and disclosure of your data within the scope and extent described therein.

Scope and purpose of the collection, processing and use of personal data when visiting the website dunkincaffe.com

When you visit our website, our servers store each access in a log file. The following data is collected and stored automatically:

• the IP address of the requesting computer

• the date and time of access

• the name and URL of the retrieved file

• the website from which the access was made

• your computer's operating system and the browser you are using

• the country from which you accessed it

• the name of your internet access provider

The collection and processing of this data is carried out for the purpose of enabling the use of our website (establishing a connection), ensuring the ongoing security and stability of our systems, optimizing our online services, and for internal statistical purposes. The IP address is only analyzed in the event of attacks on the network infrastructure of dunkincaffe.com and for statistical purposes.

Providing personal data to create your customer account or make a purchase on our website is voluntary. However, for certain personal data, truthful entry is mandatory. This applies to...

• Salutation

• first name Last Name

• House no.

• ZIP / City

• Payment details

• e-mail address

• password

We require this data for the operation and administration of our website, for verifying the plausibility of the data you have entered, and thus for establishing, defining the content of, processing, and amending the contractual relationships concluded with you via your user account. Your email address and password together constitute your login credentials. You can view and change the data in your customer account at any time. Finally, you can request the complete deletion of your customer account and all associated data.

Use of your data for advertising purposes

By registering at dunkincaffe.com and/or making a purchase in the online shop, you have consented to our use of your personal data for advertising purposes, such as sending emails or catalogs by post. If you do not wish to receive such communications, you can inform us when placing your order. Your address will then be blocked from all advertising.

You can unsubscribe from the newsletter or catalog at any time.

Disclosure of data to third parties

We only share your personal data if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. Furthermore, we share your data with third parties to the extent necessary for contract fulfillment. For this purpose, we share the required data with subsidiaries, transport companies, banks, and other service providers. These service providers use your data for order processing. We also only provide your address to affiliated mail-order companies if they wish to send you relevant information, and we share this data with them for this purpose. You may object to this at any time. Please contact our customer service department to do so.

Conducting credit checks

If we provide services in advance, e.g., in the case of a purchase on account, we may obtain a credit report from a credit agency to protect our legitimate interests. For this purpose, we transmit the personal data required for a credit check to CRIF AG, Zurich, which stores the data transmitted as part of an inquiry about a data subject in the CRIF database for the operation of the credit agency and to ensure data accuracy. We use the information obtained about the statistical probability of payment default to make a balanced decision regarding the establishment, execution, or termination of the contractual relationship.

Transfer of personal data abroad

We are entitled to transfer your personal data to third-party companies abroad for the aforementioned processing purposes, provided this is necessary for contract fulfillment. These companies are bound by the same data protection obligations as the provider itself. If the level of data protection in a country does not correspond to that of Switzerland, we contractually ensure that the protection of your personal data is equivalent to that in Switzerland.

Right to information, erasure and rectification

You can request information about your personal data stored by us at any time, or view and change it by logging into our website with your login details. Formal requests for information must be made in writing and with proof of identity. You can also request that your data or your user profile be deleted or corrected at any time. This can be done by sending a corresponding request by email to service@dunkincaffe.com. Please note that if your data is deleted, you may not be able to use our services, or not to their full extent.
You can withdraw your consent to certain data processing activities at any time with effect for the future.
Please note that certain data is subject to statutory retention periods. We are required to store this data until the end of these periods. We block these files in our system and use them exclusively to fulfill our legal obligations.

Data security

We employ appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss, and unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Tracking tools

Google Analytics 4

For the purpose of tailoring our website to user needs and continuously optimizing it, we use the web analytics service Google Analytics. In this context, pseudonymized user profiles are created and small text files, which are stored on your computer ("cookies"), are used. The information generated by the cookie about your use of this website is transmitted to and stored on Google Inc. servers in the USA. This information is used to evaluate website usage, to compile reports on website activity, and to provide other services related to website activity and internet usage for the purposes of market research and the needs-based design of these web pages. This information may also be transferred to third parties if required by law or if third parties process this data on our behalf. According to Google Inc., the IP address will under no circumstances be associated with other data relating to the user. IP addresses are anonymized according to Google Inc., so that they cannot be linked to a specific individual (IP masking).

Facebook (Meta) Pixel

This website uses the Facebook pixel for conversion tracking. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, the collected data is also transferred to the USA and other third countries.
This allows the behavior of website visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook or Instagram ad. This enables the effectiveness of Facebook and Instagram ads to be evaluated for statistical and market research purposes and allows for the optimization of future advertising campaigns.
You can find further information on protecting your privacy in Facebook's data policy: https://de-de.facebook.com/about/privacy/.

Embedding YouTube videos

Our website uses plugins from the Google-operated site YouTube in the form of embedded videos. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages that includes a YouTube plugin, a connection to YouTube's servers is established. Data is then transmitted to the YouTube server, providing information about which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to directly associate your browsing behavior with your personal profile.

As of July 2025